Professional, Customer Operations - Digital WHS and Liquidation

Date: May 13, 2022

Location: Amsterdam, NL, 1076 CM

Company: Under Armour

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Position Summary

Under Armour is seeking a Professional, Customer Operations to work within the Amsterdam based Supply Chain team. You will connect with UA external accounts and internal stakeholders across several channels of communication. As part of EMEA Supply Chain, you will be responsible for executing the orderbook for your account(s). You will be measured on achieving KPIs and goals for both your function and POD. 
As a Senior within the team, you will be held to higher standard of execution with a focus on various paths:  Functional expertise, Leadership or Project/ Process Improvements (can be one or a combination).

Essential Duties & Responsibilities

Orderbook Management- 30-35%

  • Track and maintain orders and be accountable for all KPI’s with regards to your own order book. 
  • Ability to follow processes and procedures of both the function and the POD.
  • Work daily in a variety of systems including SAP, BI, B2B and Excel.
  • Ensure a working knowledge of entire order cycle.
  • Sharing account score cards on repetitive base with stakeholders addressing order book performance.
  • Actively support our UA DH (Distribution Hub) team and x-functional teammates.

Analysis and Communication- 30%

  • Run and analyze daily / weekly / monthly reports according to service level agreements.
  • Communicate proactively, professionally, efficiently, and tactfully with accounts, sales, logistics and all other cross functional areas. 

Problem Solving and Enquiries– 20%

  • Effectively problem solve ensure accurate and timely delivery of products to accounts.
  • Handle a variety of supply chain related enquiries in a timely manner. 
  • Adapt to any new IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios.

Additional Senior Expectations- 15-20% (can be one or a combination, and should be seen as a mentor by less experienced teammates):

  • Functional Expertise – Super user for any IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios. Support functional SAP training across AS team (x-POD), be involved in overall onboarding plan and progress for AS (including policies and procedures).
  • Leadership Path – Be the first back up to Manager from a POD and regional point of view (In absence, handle escalations, drive RTB and intake plan reporting, lead team meetings, account visits / scorecards etc).  
  • Drive Projects / Process improvements – Identify gaps in current processes, Lead projects from the Customer Operations workshop / Supply Chain Capability roadmap to drive further business improvements (focus on efficiency, service level and sustainability).

Qualifications (Knowledge, Skills & Abilities)

•    Role Model: Seniors should be individuals who the team feels comfortable asking for guidance.  They should also have experience dealing with multiple channels and be considered an expert with regards to systems and account knowledge. They should also be seen as a mentor for colleagues with less experience.
•    Leadership Skills:  Exhibits confidence in self and others.   Accepts feedback from others and is also comfortable to give this.
•    Service Oriented: Enthusiastic, positive, professional and pro-active service minded attitude. Manages difficult or emotional situations.  Responds quickly to business needs. 
•    Results Driven and Ambitious:  Motivated and strives to achieve team and personal goals.
•    Problem Solving: Identifies and resolves problems in a timely manner. 
•    Interpersonal Skills: Working with a range of stakeholders and be open to ideas and flexible to change.
•    Communication Skills: Excellent oral and written communication skills; attentive listener. 
•    Presentation Skills: Is comfortable presenting information / data to a group of internal or external partners
•    Good organizational abilities / Prioritization: Follows policies and procedures; knows how to effectively prioritize demands of both the function and business unit; completes administrative tasks correctly and on time.   
•    Multi-tasking in fast paced environment: Ability to stay calm under pressure and handle multiple tasks autonomously. 
•    Ability to work as part of a team: Balances team and individual responsibilities; contributes to building a positive team spirit; supports team goals and workload.
•    Motivated self-starter who takes initiative with general guidance
•    Analytical / system skills: Ability to work with various systems / interpretation of data on reports.

Education And / Or Experience

•    Minimum of 2 years of relevant work experience and minimum of bachelor’s degree preferably in related field.
•    Fluent English required (Preferred German language additional)
•    Proficiency with Microsoft Office Suite and SAP is highly desired.
•    Experience with (European) Digital Wholesale account(s).


No relocation provided



Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category. 


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