Workplace Experience Coordinator

Date: May 13, 2022

Location: Baltimore, MD, US, 21230

Company: Under Armour

Position Summary

The Workplace Experience Coordinator provides workplace services and administrative support to increase teammate well-being, personal productivity, and organizational effectiveness. Connects teammates to their environment through high-touch services and world-class customer service support. As part of a “front-of-house” team, the Workplace Experience Coordinator is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services. Visible, mobile, main point of contact, always available presence in the workspace with an emphasis in establishing trusting relationships with Teammates.  Walk the space and be visible throughout the day to communicate with building staff, gather their feedback, and actively assist them with their needs effectively with considerable use of tact, diplomacy, and courtesy.

Essential Duties & Responsibilities

  • Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:  Teammate Perks, Reception, Phone Operation, Visitor Management, Email Coverage, Conference & Meeting Room Management, Event Support, Parking & Transportation, Shred Services, Office Supply Management, Moves, Adds, Changes, Space Reset, A/V Operation Support, Work Order Requests, Workplace Experience Application support, Tours, Assist with Vendors, Purchasing of Supplies, Space Reset, Signage Creation and Placement, Product Shred, Product Donation.
  • Ensure all aspects of Workplace are clean, well-stocked, fully operational, and available to teammates and visitors
  • Be aware of and prepare for major events, workplace changes, visits, presentations, etc. Ensure smooth-running operations.
  • Facilitate teammates’ connection with all site-related requirements including safety, security, space for individual work, conference rooms, office supplies and equipment, as well as technology systems and tools, catering, and additional local services as needed
  • Requests building and/or equipment services as needed.
  • Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.
  • Assists with light duty adjustments such as adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. 
  • Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
  • Attend, move meetings and assist in coordinating moves with internal client contacts.
  • Responds to customer requests and complaints regarding Workplace Experience services.
  • Maintains relationships with vendors that provide concierge services and office supplies to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
  • Upon request, facilitate tours for VIPs & visitors.
  • Know and be able to implement safety plans, i.e. fire and emergency plans, reinforce work environment etiquette.
  • Performs other duties as assigned.

Qualifications (Knowledge, Skills & Abilities)

  • Excellent written, verbal communication skills
  • Excellent organizational and administrative skills
  • Ability to build effective working relationships
  • Ability to manager time effectively based on daily schedule

Education And / Or Experience

  • Associate Degree
  • Two to four years of related experience

Other Requirements

  • Location: This individual must reside within commuting distance from our global headquarters in Baltimore, MD
    Return-to-Work Designation: 5 days a week in-office.
  • Licenses/Certifications: Valid Driver’s License
  • Ability to lift 40 pounds with or without reasonable accommodations 

Relocation

  • No relocation provided
#LI-Onsite


Nearest Major Market: Baltimore