Store Manager (Multiple Locations)

Date: Sep 11, 2022

Location: North Ryde, NSW, AU, 2113 Alexandria, AU, 2015 Maribyrnong, AU, 3032 Karrinyup, AU, 6018 Bundoora, VIC, AU, 3083

Company: Under Armour

Position Summary

The Store Manager will lead a team of dedicated associates who achieve or exceed the sales and profitability targets by maintaining operational and merchandising excellence and by delivering a compelling customer experience unique to Under Armour.

 

Store Location Available: Macquarie/ Alexandria/ Karrinyup/ Uni Hill/ Highpoint

Essential Duties & Responsibilities

  • Own the service culture and customer experience
  • Lead and model the customer experience principles for the store team; ensure store service/selling culture is representative of the Under Armour brand
  • Maintain all standards covering merchandise and floor sets
  • Oversee all areas of inventory control; manage store shrink performance within outlined expectations
  • Where applicable, coach and empower the Assistant Store Manager (ASM)
  • Manage total store talent - seasonal hiring needs, anticipated turn; recruit and deploy to ensure store is optimally staffed at all times
  • In partnership with Retail Operations Team and local HR, own total team skill capability through robust on-boarding and continuous training
  • Provide timely and constructive feedback to the Retail Operations team in all facets of store operations
  • Manage store payroll to optimize business results; ensure staff schedules meet the needs of the business
  • Compile customer feedback on product and communicate to Retail Operations team
  • Ensure compliance with all UA policies and procedures
  • Model the behaviours reflected in the UA Way: Walk with a Purpose; Be Humble, Stay Hungry; No One Person is Bigger than the Brand – Team; Integrity
  • Meet and exceed all team and individual performance objectives and metrics set
  • Exhibit a professional and positive attitude and possess exceptional interpersonal skills.

Qualifications (Knowledge, Skills & Abilities)

  • Exceptional oral and written communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Capability to maintain a consistently high level of service.
  • Flexibility to shift focus and priorities
  • Ability to be part of a team, set challenging standards, develop strong partnerships, and lead others to action.
  • Ability to work a flexible schedule that may include mornings, evenings, public holidays and weekends.

 

Education And / Or Experience

  • 3 - 5years of retail stores management, ideally with a premium international brand
  • Familiarity with various retail POS register systems
  • Strong understanding of store operations, including visual merchandising, stock room, risk management & safety