Customer Happiness Specialist
Under Armour is all about performance. Because what we make empowers athletes in every form to push themselves, to turn good into great, and to stay hungry for whatever comes next. And this is exactly what we expect from each other.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work.
We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
MyFitnessPal, creators of one of the most popular mobile apps in the world, is looking for an experienced, customer-focused, and action-oriented Customer Care Specialist to join our growing Customer Happiness/Tech Support team. With responsibility for delivering polite, accurate, and timely responses to all member concerns, you will work with your own and other teams to ensure each of our members has an exceptional experience using MyFitnessPal.
Address tech support and other customer concerns via email and social media posts
Collect and communicate user requests to help shape the future of MyFitnessPal
Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved
Provide feedback to peers and supervisors to promote a positive work culture
Collaborate with your team to ensure team goals are met daily
3+ years in customer service in a similar online space/experience with an online support system
The ability to type 60+ words per minute
Excellent writing skills
General Computer/Tablet/Smart Phone Knowledge
An extremely flexible schedule including weekend and evening availability
The ability to learn on the fly and adapt to change
A team-oriented, peer-positive attitude
Dedication to customer satisfaction
The ability to work in our San Francisco office at least one day per week/ ability to work remote the remaining 4 days a week
Familiarity with another language is a plus, but not required
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.