OvernightAssociate Manager, Sevierville
Under Armour is all about performance. Because what we make empowers athletes in every form to push themselves, to turn good into great, and to stay hungry for whatever comes next. And this is exactly what we expect from each other.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work.
We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
Summary The Associate Manager is responsible for supporting and communicating the established Service Culture and Customer Experience that is representative of Under Armour. The Associate Manager assists the management team in areas of recruiting, training and management of various aspects of store support. The Associate Manager must have a passion for the UA brand, embody UA culture and believe in the company spirit, be able to lead a team, and have strong communication and interpersonal skills.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Drive Sales & Performance Indicators for self and Sales Associates while leading the floor.
Exhibit and Model the Service Culture and Customer Experience Fundamentals for Sales Associates.
Maintain appropriate floor coverage while lading the floor; communicate issues to Store/Assistant Store Manager.
Support Sales Associates' Training through On-Boarding process in areas of: Service & Selling Performance, Product Knowledge, Point of Sale (POS) & general Store Standards.
Assist Management Team in Recruiting and Interviewing Sales Associates.
Provide constructive feedback to the management team in the areas of: Sales, Service, People, Product & Process.
Share relevant Retail & Brand communication to Store Team; Lead Team Shift Huddles.
Maintain daily Store Standards, ensure completion of various Daily Tasks.
Oversee Supply and Facility Management.
To perform the job successfully, an individual should demonstrate the following competencies :
Analytical - Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work varied hours/days, schedule matches needs of the business.
Ability to operate a PC with Microsoft Office applications.
Ability to handle multiple tasks simultaneously.
Ability to read, count and write to accurately complete all documentation.
Ability to effectively communicate with customers & teammates.
Ability to move or handle merchandise up to 50lbs.
Ability to processinformation/merchandise through computer and/or point-of-sale register system.
Ability to freely access all areas of the store; including the selling floor, stock area and register area.
Ability to operate all equipment necessary to run the store.
Ability to climb ladders.
Education and/or Experience
Bachelor's degree (or similar) or 2 years of retail experience.
Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category.