Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

This role will be responsible for working cross functionally with Customer Financial Services, Sales, FP&A, Account Services, Distribution, Product, Sourcing, Development, Global Label & Packaging, Legal, etc. to ensure customer compliance requirements are communicated and executed to reduce/eliminate customer charge backs.  This role will also independently analyze current VAS setup, DH, and Supply Chain processes, charge back trends and historical data to identify potential areas of cost savings to hit annual compliance savings targets.  This role will also manage and execute quarterly compliance analyses for top customers to Sales Teams, FP&A, CFS and Account Services presenting charge back details and overall customer profitability.  This role will also aid in the development of on-boarding new customers as well as reviewing existing customer manual updates which includes customer setup, negotiation with customers on operational processes and VAS.

Your Impact

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following. Other duties may also be assigned.
    
•    Work cross functionally to implement policies within the Mexico region for customer compliance specific initiatives including (but not limited to) value added service standards, customer onboarding requirements & process, customer chargeback policy and process, chargeback resolution and deduction process.

•    Identify gaps in customer compliance including process, policy and organizational structure and develop a strategy to implement standards within Mexico

•    Present quarterly business reviews for top customers to Sales, Account Services, FP&A and the Claims & Charge Backs Teams     

•    Engage top customers to align, collaborate and identify opportunities within both UA and customer supply chain that can lead to speed, efficiency in supply chain and reduction of chargebacks

•    Responsible for analyzing and driving action on top customer’s monthly supply chain scorecards, chargeback notifications and customer DM cases. Identify opportunities and drive changes within UA supply chain

•    Works cross functionally with Customer Financial Services, Account Services, Sales, FP&A, Distribution, Product, Sourcing, and Development & Legal as the subject matter expert for Customer Compliance within Mexico

•    Manage & maintain customer compliance savings targets by customer/reason

•    Perform VAS review and monitoring of sales orders and vendor POs to ensure DH’s and factories are executing against customer requirements

•    Execute and document charge backs to vendor using Pivot88 for direct ship charge backs where the factory did not perform against the customer’s requirements

•    Establish cadence for top customer calls and run point on agenda and action items

•    Review, research, and dispute customer notifications using FMS, WM/3rd party software, SNC, Pivot 88 and BI.

•    Drive accountability by providing visibility and awareness to customer pain points.  Develop and track action plans to ensure customer satisfaction.

•    Manage on-boarding process for new & existing customers.

•    Negotiate waivers and reduced charge back fees with customers.

•    Ensure comprehensive reporting is available for customer charge back data, VAS review, etc.

Qualifications

•    Bachelor’s Degree 
•    Minimum 1-3 years with relevant business experience in customer compliance, supply chain, customer service, distribution
•    Fluency in Spanish and English, written and verbal is required
•    Critical thinker with ability to problem solve and root cause complex issues.
•    Exceptional presentation skills required.
•    Highly effective communicator with the ability to summarize and present data at all levels.
•    Proficient in Microsoft Office Suite, advanced Excel skills. 
•    Knowledge of enterprise management system (SAP, Oracle, etc.) a plus
•    Experience working in a larger environment with complexity and multiple priorities
•    Compliance driven – readiness to investigate and research policy & procedures
•    Ability to make data driven decisions

Workplace Location

• Location: This individual must reside within commuting distance from our Mexico City office.
• Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per week,
• Travel: UA Distribution Houses/3PLs, Customer Distribution Centers, Industry Conferences

Relocation

• No relocation provided

Benefits & Perks

• Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
• Under Armour Merchandise Discounts
• Competitive Retirement options
• Family Leave for eligible teammates
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.