Sr. Consumer Experience Professional

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

Purpose of Role

The role of the Store Operations Specialist involves overseeing and enhancing the IT and store experience within our owned and operated retail landscape. This Sr. professional will play a pivotal role in our team, serving as a bridge between our Under Armour Retail, IT collaborators, and our field operations, all aimed at providing optimal support to our stores.

Your Impact

•    Collaborate with our dynamic team to craft, launch, and oversee cutting-edge in-store experiences and systems, ensuring an exceptional journey for our athletes and teammates.

•    Spearhead the development, launch, and management of innovative store experiences and systems, such as RFID, Point of Sale systems or connected fittingrooms.

•    Partner with the Sr. Retail Operations Manager and Training & Communication lead to create comprehensive training programs for existing and new store systems, guaranteeing seamless operations and top-notch customer service.

•    Take the lead in optimizing inventory management processes within our stores, constantly seeking process improvements.

•    Keep our team informed and engaged through regular updates and communications that drive our business forward.

•    Play a vital role in supporting our stores and field teams through training and onboarding activities.

•    Be the go-to person for stores' IT and systems/tool-related issues, providing expert guidance and support.

•    Keep our retail operations on track by assisting with store maintenance activities, ensuring timely and budget-friendly completion of projects, and communicating effectively with store teams and vendors.

•    Exercise your financial acumen by managing purchase orders, invoicing, and budgets for various projects and services.

•    Elevate your analytical skills as you create, run, and maintain reports on a daily, weekly, monthly, quarterly, and annual basis, all tailored to your areas of responsibility. Your insights will drive our success!
 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    3 – 5 years retail experience in store management and/or retail operations.  
•    Experience with retail systems like Point of Sale, RFID (Nedap), Omni solutions like endless aisle and BOPIS.
•    Demonstrated experience managing projects, preferably related to digital or technology.
•    Passion for the UA brand; must embody the UA culture and believe in the company spirit
•    Independent; self-starter; self-sufficient.
•    Excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization
•    Strong analytical & organizational skills
•    Strong interpersonal skills- ability to build partnerships.
•    Must be highly skilled with MS Office programs (MSWord, Excel, Outlook, etc.)
•    Thorough understanding of retail operations to include inventory control, retail systems, budgeting, expense management and business planning.
•    Excellent stakeholder management skills. 
 

Workplace Location

• Location: This individual must reside within commuting distance from our Amsterdam office.
• Return to Work Designation: 2 days week in-office as a minimum, the remainder of work week remote. 
• Travel: 5% - 10% of the year

Relocation

• No relocation provided

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Benefits & Perks

•    Paid “UA Give Back” Volunteer Days: Work alongside your team to support initiatives in your local community.
•    Under Armour Merchandise Discounts
•    Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being. 
•    38 hour working week
•    Hybrid work, a minimum of 2 days in the office
•    28 days holiday
•    Teammate Resource groups e.g. Green Machine, Sustainability, LGBTQIA+, Women in Leading and Living etc.
•    Human Performance Institute (Gym) on site
•    Local Language course when moving from abroad
 

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.