Campus Store Lead Tailor, FT

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Job Highlights

The Full Time Tailor is responsible for connecting with our customers to ensure Under Armour gear fits in a way that is custom to their needs.  They will provide flawless, high-quality, timely alterations that exceed customer expectations. With the support of the Full Time, Tailor our customers will leave feeling a unique and elevated experience at our Campus Store.  At Under Armour, this role will support in developing a tailoring program for our Campus Store and local area. The Full Time, Tailor will also be responsible for hiring, training and developing additional tailors in store. This role will support store leadership in developing overall tailoring program for Campus Store and local stores. 
We count on our Full Time, Tailor to:

•    Assess customers’ needs to provide flawless alteration support to ensure their needs are met. Take customer measurements and train the team on measuring. 
•    Detailed and accurately record customer information to prevent errors. 
•    Execute seamless high-quality hemming by providing a unique experience that meets the needs of the customer. Train the team on hemming excellence. Alter garments to improve the fit for the athlete. 
•    Train and model a first-class customer service – someone who loves customers, style and loves to train their team to do the same. 
•    Strategize and implement initiatives to personalize the shopping experience and build customer relationships and drive brand connection. 
•    Train and coach tailor teammates to provide an experience unique to Under Armour.
•    Lead and develop KPIs that support growth of the experience 
•    Observe athlete shopping behaviors and actively listen to their needs to provide suggestions on alterations.
•    Promote UA Rewards to build customer base and long-term athlete relationships. 

To be considered for this role, you must meet these minimum requirements: 
•    At least 18 years old 
•    High school degree or equivalent
•    Proven experience working as a tailor
•    Sound knowledge of Under Armour fabrics, clothing design & construction
•    The ability to use a sewing machine
•    Attention to detail and exceptional customer service
•    Available to work 32 to 40 hours a week, including evenings, weekends, and holidays  
•    Comfortable and/or willing to learn technology (such as hand-held and mobile devices)
•    Strong communication skills
•    Can stand, lift, walk, bend and lift cartons weighing up to 25 lbs. during each work shift with or without an accommodation
 
 

You’ll be considered a top candidate if you also have:
•    3+ year with previous tailor experience in a retail environment
 
 

Perks & benefits our Full Time Tailor receive: 
•    Generous employee discount (50% off full-price items and 30% off sale items)
•    Monthly bonus incentive pay eligibility 
•    Medical, dental and vision benefits
•    Paid time off and holiday pay benefits 
•    Work-Life Assistance Program to support health, personal, family, or work-related challenges

Your Impact

Sales & Omni
•    As part of the store leadership team, supports in driving sales and retail/omni -channel KPI target achievement.  
•    Provides customers with detailed information about a wide selection of products
•    Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
•    Trains team in-depth product knowledge 
•    Seeks and offers solutions to athletes based on their needs

Brand image & Customer Experience
•    Supports in training teammates to provide tailoring option to our customers
•    Uses advanced functional expertise to drive sales and customer loyalty in designated area of responsibility.
•    Uses advanced functional expertise to drive sales and Athlete loyalty
•    Trains core and seasonal product knowledge to keyholders and teammates 
•    Stay relevant with product resourcing and training to elevate technical product knowledge, as well as tailoring product with the design intent in mind

Retail Operations
•    Train and lead teammates in the execution of daily operations aligning with UA process and policies
•    Evaluate store tailor and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs. 
•    Builds Athlete loyalty through in-store experience, using various available applications.
•    Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity
•    Assume Part-Time Teammate, Tailor responsibilities in absence of teammates.
•    Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately.
•    Maintains work area, machine, and equipment and cleaning compounds to keep from damaging fabric throughout the sewing process.
•    Perform autonomous maintenance functions to keep equipment operating in optimal conditions.
•    Proactively engages in the prevention, identification, and control of hazards and risks.

Leadership & Team Collaboration
•    Communicate clear priorities, sales and KPI targets to tailor teammates to achieve target 
•    Maintain and support store safety standards and communicate concerns to store leadership.
•    Support UA strategies to drive sales and operations; observe sales trends and advise store leadership of opportunities.
 

Qualifications

•    Outstanding sewing skills. Demonstrated knowledge and mastery of sewing techniques using industrial (high-speed) equipment. 
•    Advanced numeracy, literacy, and advanced communication skills
•    Fluent in local language and basic verbal English skills
•    Proficient in use of computers and other technology
•    Adjusts to new ideas/methods of working
•    Effective independent judgement, as role requires continuous independent judgment and the exercise of technical and artistic discretion. 
•    Excellent organizational, problem solving and time management skills 
•    Knowledge and understanding of employment laws including compliance with federal, state, and local requirements
•    Advanced selling experience and comprehensive industry understanding
•    Ability to work a flexible schedule, including holidays, nights, and weekends

REQUIREMENTS:
•    Minimum one year experience in tailor role
•    Previous leadership experience preferred
•    High School education or equivalent
•    Availability to work a flexible schedule, including holidays, nights, and weekends

PHYSICAL REQUIREMENTS:
•    Ability to handle or relocate products up to 25 lbs./12kgs
•    Able to stand and move about for extended periods of time with short breaks
•    Ability to freely access all areas of the store; including the selling floor, stock and register area
•    While performing duties, employee is regularly required to use hands to finger, handle, or objects, tools, or controls; reach with hands and arms; and talk or hear. 
•    Reasonable accommodations may be made to assist in performing the essential responsibilities
 

Base Compensation

 $21.67 - $32.51 

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.