Director, Global Omni Operations

Date: Sep 23, 2022

Location: Baltimore, MD, US, 21230

Company: Under Armour

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Position Summary

The Director, Global Omni Operations is responsible for overseeing the overall omni-channel operational strategy, enablement and leading global project management teammates. This role is responsible for driving process development, optimization and implementation of best practices to support our end-to-end project management processes. The Director will collaborate with leaders to share consumer insights and understand opportunities that will inform the roadmap that unlocks business value and achieves company goals. The successful executions and delivery of the roadmap will be the result of partnerships built across global and regional stakeholders from cross-functional areas across the business. 

Essential Duties & Responsibilities

  • Omni Operational Strategy and Enablement:  
    • Develop and implement roadmap to unlock full potential of the Omni Ops organization, inclusive of establishing SOPs, SLAs, templates and toolkits while evaluating technologies (i.e automation, etc.), tools and external partners to enable Ops to achieve and surpass long-term goals. 
    • Continuously identify opportunities to improve efficiency and process optimization including the Omni Go-To-Market process.  
  • Omni Creative Operations: 
    • Lead global project management team accountable for delivering creative assets (seasonal, special initiative + quick turn) and ensuring progress against UX/UI project pipeline. Includes O&O e-comm, digital products, and digital initiatives (i.e loyalty program, personalization, etc.) and retail stores.  
  • Digital Program Management: 
    • Oversee program management team accountable for designing and implementing master project plans across new and emerging digital initiatives.  
    • Ensures roadmap is clear and executed starting with strategy development to pilots/launches and then enabling successful initiatives at scale.  
    • Develop detailed project plans and decks, schedule meetings with key stakeholders to move project forward. 
    • Identify gaps and areas of risk, create and share regular project dashboards, participate and sometimes lead steer co meetings with some light change management work once we move to “roll” phase of project.  
  • Omni Innovation Operations: 
    • Oversees team accountable for supporting and ultimately scaling test and learn opportunities.
  • Champion market trends and opportunities, competitive insights and customer mindset hypothesis to shape strategies

Qualifications (Knowledge, Skills & Abilities)

  • Displays excellent written and verbal communication skills both in a collaborative office environment and virtually as needed
  • Comprehensive understanding of the customer experience digital and retail ecosystems (Wholesale, Ecommerce, Retail stores, and other digital products)
  • Results / action-oriented with strong process, work-flow and project management skills
  • Ability to think innovatively and creatively and change course if necessary, to achieve desired results
  • Organizational agility; developed negotiation skills 
  • Ability to juggle multiple goals and deadlines in context of the big picture 
  • Able to successfully navigate within varying degrees of ambiguity in a fast-paced and pressure-filled environment
  • Ability to build a strong network and relationships at executive levels 
  • Resilience and resourcefulness 
  • Leadership and influencing skills experience leading / influencing stakeholders at all levels of an organization. 
  • Experience working cross-functionally with leadership in developing and executing successful plans.  
  • Capable of leading a global team
  • Strategic and thoughtful approach to work
  • Curious and open to continually learning and improving

Education And / Or Experience

  • 10 years of experience in omni project management
  • Bachelor’s Degree
  • Direct work experience within a corporate PMO 


  • Relocation will be provided 

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Learn more about Under Armour’s COVID-19 response and Teammate vaccination policies here.

Nearest Major Market: Baltimore