Fraud Analyst - Mexico

Date: Sep 7, 2022

Location: Baltimore, MD, US, 21230

Company: Under Armour

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Position Summary

The Digital Fraud Analyst plays a critical role in identifying and deterring card not present fraud.  This role is responsible for decisioning on online orders placed on Under Armour’s Mexico E-Commerce platform (UA.mx), and to protect the business from fraud and unauthorized transactions.

Essential Duties & Responsibilities

  • Review, analyze, and decision on orders that are flagged for manual review using company fraud management system “Accertify” and other data validation tools
  • Manage fraud review queue volume and complete detailed reviews in a timely and efficient manner 
  • Contact customers to validate purchase when necessary
  • Analyze and identify links between fraudulent transactions to identify and stop fraud rings
  • Lead the chargeback dispute process for UA.mx, includes responding to inquiries, disputes, and pre-arbitration requests.
  • Provide support to customer service leadership team on fraud related inquiries and customer escalations.  Identify training opportunities within customer service that impact fraud.
  • Support Retail UA Protect, Investigations and DH teams on cross-functional investigations
  • Represent Fraud Operations with integrity and professionalism
  • Protect the business from non-traditional card not present fraud including but not limited to delivery claims abuse and affiliate fraud
  • Be willing to take on additional tasks such as special projects, other duties assigned by Manager

Qualifications (Knowledge, Skills & Abilities)

  • GET IT DONE – ACCOUNTABILITY Takes responsibility and ownership for own tasks, decisions and outcomes. Deliver consistent results and hits deadlines within the scope of the role.
  • FIND A BETTER WAY – CREATIVITY & INNOVATION   Demonstrates curiosity by asking questions about current practices and suggesting potential changes. Generates new ideas in team settings.
  • WIN TOGETHER – COLLABORATION Acknowledges own role and how it contributes to the common goals of the team. Builds trusting relationships with teammates and works with others in alignment with team goals.
  • THINK GLOBALLY – GLOBAL PERSPECTIVE Demonstrates understanding of local cultural practices. Displays interest in and appreciation for global perspectives. May apply cultural understanding to support other teammates in global business interactions. 
  • MAKE THE RIGHT CALL – INTEGRITY AND ETHICS Acts in alignment with UA values and principles, encouraging other Teammates to do the same. 

Education And / Or Experience

  • Bachelor’s degree or two (2) years of experience in e-Commerce fraud, payments, or customer service industry
  • Fluent Spanish and English speaker with good written and oral communication skills in both languages is required
  • Working knowledge of Accertify or other fraud decisioning platforms is a plus
  • Must be able to work in a fast paced, highly collaborative, ever-changing environment 
  • Strong internet research skills with the ability to navigate multiple systems at once 
  • Must have strong analytical skills and have confidence in making decisions independently   
  • Fine-tuned organizational, analytical, and critical thinking skills
  • Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
  • Ability to work a flexible schedule to accommodate business needs, including weekends and holidays

Other Requirements

  • Location: This individual must reside within commuting distance from our global headquarters in Baltimore, MD
  • Work-Life Integration (WLI) Designation: Two (2) days a week in-office, the remainder of work week remote at home
  • Candidate must be flexible to work weekends

 

Relocation

  • No relocation provided 

#LI-Hybrid
#LI-JH1

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Learn more about Under Armour’s COVID-19 response and Teammate vaccination policies here.


Nearest Major Market: Baltimore