Lead, Collaboration Engineer

Date: Sep 16, 2022

Location: Baltimore, MD, US, 21230

Company: Under Armour

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Position Summary

The Lead, Collaboration Engineer is the subject matter expert, supporting Under Armour's global collaboration equipment, standards, configuration, and support for UA’s Hybrid Teammates. The equipment and virtual support include but is not limited to Audiovisual, Cisco, Digital Signage, and Digital Showrooms. The Collaboration Engineer will work closely with:

  • Lead, Corporate Real Estate Technology Solutions Teammate with building commissioning, equipment selection, and turnover, and Collaboration space
  • Go To Market Team for setting showroom standards, system support, and sell-in planning.
  • Corporate Real Estate with small to medium moves and changes

The Lead, Collaboration Engineer, will support Under Armour's helpdesk team globally with device maintenance, upgrades, and full production support and has strong customer focused mindset.
 

 

Essential Duties & Responsibilities

  • Work closely with the Solutions Technology Leaders on the technical and business strategy to create alignment between business and IT. 
  • Create deliverables for business leaders that facilitate decisions regarding technology investments and operational efficiency. 
  • Employ a human-centric approach and design thinking to evolve both the in-office and remote teammate experience.
  • Identify, implement emergent technologies, and the ability to scale solutions to delight teammates, improve engagement, and create business value.
  • Help support CTA Leaders with Corporate Real Estate and Collaboration Technologies (AV, Video, IoT, etc.)
  • L4 Technical support for Help Desk and high-level troubleshooting skills
  • Manage small CRE technology moves and changes with little to no oversite by CTA leaders.
  • Help set collaboration equipment and configuration standards for the collaboration systems and platforms.
  • Maintain documentation for inventory, programming, drawings, collaboration locations, and configuration of all supported systems.
  • Maintain changes, upgrades, and configuration requirements to ensure systems are up-to-date and functional.
  • Maintain relationships with vendors to plan changes and feature updates for systems. 
     

Qualifications (Knowledge, Skills & Abilities)

  • Strong consultative, critical thinking, and creative problem-solving aptitude.
  • Strong customer service skills
  • The ability to teach and guide others 
  • Strong understand of supporting video over the network. Cloud, SIP, RTMP.
  • Crestron, Biamp, and Cisco Equipment background
  • Experience leading change management or transformation initiatives.
  • Ability to analyze complex business challenges.
  • Strong troubleshooting skills and enthusiasm to be hands-on with testing innovative technologies while understanding real-world applications.
  • The Ability to read and understand construction and engineering drawings.
  • Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.
  • Ability to understand the long-term ("big picture") and short-term perspectives of situations
     

Education And / Or Experience

  • Bachelor’s degree in either Computer Engineering, or equivalent 
  • CTS or CTS-D (preferred)
  • 5-7 years of corporate, operational, or technology role discipline 
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication and service skills.
  • Acting as an information source and communicator between business branches.
  • Understand of various programming languages like, simple, Java (preferred)
     

Other Requirements

  • Landscape such as: Collaboration Technology, Cisco Collaboration technology, Crestron, Extron, and Buildings IOT.
  • Understanding of Vbrick, Appspace, Cisco Admin Hub, Slack, Oblong (preferred)
  • Experience with VR and Hologram Technologies
  • Ability to read and understand construction blueprints 
  • Experience working in fast-paced, technology product-focused organizations and business units. 
  • Business relationship and stakeholder management 
  • Enhancing the quality of IT products and services.
  • Analyzing the design of technical systems and business models.
  • Analyzing business needs.
  • Finding technological solutions to business requirements.
  • Analyzing data to inform business decisions.
  • Hands-on and inquisitive, with the ability to teach and mentor
     

Relocation

  • This is a hybrid role, no relocation provided 

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Learn more about Under Armour’s COVID-19 response and Teammate vaccination policies here.


Nearest Major Market: Baltimore