Lead, Product Integrity
Lead, Product Integrity
Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.
Purpose of Role
The Product Integrity Lead will be responsible for managing post-production quality including Distribution House inspections, defective returns, and retailer/customer complaints, both domestically and internationally. This teammate will partner cross-functionally using return and inspection data to provide a continuous feedback loop to product development teams and offer support on defective and/or at-risk product. Additionally, this teammate will lead the implementation of any expansion or enhancements of the defective returns process.
Your Impact
- Collaborate with domestic and international DHs regarding quality inspections and defective returns which includes, but is not limited to, the following:
- Communication of seasonal Priority List and any at-risk styles/POs which require inspection
- Daily review and disposition of failed inspections and defective returns
- Arrangement and oversight of internal and external rework
- Processing of vendor chargebacks
- Reporting, analysis and sharing of data to cross-collaborators
- Training of inspectors
- Collaborate with Account Services team, both domestically and internationally, to receive customer/account feedback, provide recommendations, and submit chargebacks as needed
- Review and maintain department manuals and SOPs
- Create new processes/procedures as needed for continuous improvement
Qualifications
• Bachelor's degree with typically 8 years of relevant experience or Master’s degree with typically 6 years of relevant experience or typically 12 years of relevant work experience without a degree.
• Ability to make data-driven decisions, draw rational conclusions, and recommend solutions
• Ability to work both independently and cooperatively with a diverse group of people
• Knowledge of apparel/footwear/accessory construction/manufacturing is a plus
Workplace Location
• Location: This individual must reside within commuting distance from our Baltimore office and Distribution House.
• Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per week, split between Campus HQ and Distribution Center.
• Travel: 0-5%
Relocation
- No relocation provided
Base Compensation
$104,538.56 - $143,740.52 USD
Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
Benefits & Perks
- Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
- Under Armour Merchandise Discounts
- Competitive 401(k) plan matching
- Maternity and Parental Leave for eligible and FMLA-eligible teammates
- Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
Our Commitment to Equal Opportunity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.
Baltimore, MD, US, 21230
Nearest Major Market: Baltimore