Professional, Account Services

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The role is a value-added business partner to the Sales, Finance, Planning and Marketing functions and a critical player within the America’s Supply Chain Organization. In this role, the Account Service Professional will facilitate revenue potential, growth and increase Sales productivity potential by providing effective methodologies, efficient Order Management processes, system expertise and value-added order bank information for Key, Territory, Team and Specialty Accounts and DTC (where applicable). This individual will work cross-functionally to bridge the gap and understanding between Sales and Supply Chain, ultimately translating systemic information into actionable data for Sales and our Accounts. They will communicate and partner with the Sales team, buyers, and analysts for the accounts, to determine the right action plan for UA and the customers regarding their orders.  They will leverage SAP & BI Reporting systems to identify the needed actions to address and improve customer fill rates, allocation percentages and independently problem solve delayed product or and non-shippable so that the warehouse has sufficient time to pick, pack and ship orders on time and in full.  This position is currently responsible for supporting a multi-million-dollar piece of the Wholesale business and providing essential data to all levels of Sales, including senior leadership for a variety of functions.

Your Impact

•    Daily customer order bank management for Key, Territory & Specialty Accounts (DTC where applicable)
•    Analyzing account fill rates and actively problem solving for delayed product or non-shippable orders
•    Running SAP & BI reports and leveraging analytical skills to determine current fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pick, pack and ship orders within the Customers requested window
•    Strong financial acumen to regularly communicate OB revenue reporting and provide high level analysis with risk and changes in revenue.
•    Develop and present “State of the Business or OB updates” for Sales & BU leads on a weekly basis
•    Independently act on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP), and work cross functionally on others to ensure UA is positioned for accurate supply planning (Unresolved Demand and Unconfirmed Reports) 
•    Partner with Sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
•    Strong understanding of last mile transportation processes and Customer routing requirements
•    Aid in the development/improvements of procedures, reports & processes; Lead application of such within specific Business Unit, accounting for uniqueness of the business
•    Field and respond to internal and external Customer inquiries regarding orders, shipments, products, inventory availability, compliance requirements and pricing 
•    Process Sales orders via email, telephone or electronically (EDI) and confirm all orders received and troubleshoot any issues
•    Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate vs sell-in plans, resolve offer dates and requested ship dates are aligned
•    Understand the product line, key programs, launch, and seasonal strategies driving the accounts’ assortment plan
•    Maintain account(s) profile, ensuring adherence to vendor compliance.  This could include special packaging, SMU’s, ticketing, musical size runs, shortages, lateness, direct ships, etc.
•    Manage account dashboards to ensure accurate and timely deliveries, achievement of KPI’s and mitigation of compliance issues.
•    Ensure a working knowledge of entire order cycle and can identify any gaps or process improvements
•    Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates.  If specified delivery dates are not met, needs to act, and expedite or trace missing or delayed shipments to satisfy customers.
•    Management of special projects as assigned.
 

Qualifications

•    Bachelor’s degree 
•    3+ years of related Account Service experience
•    Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
•    Proficient in Microsoft Office Suite, including intermediate to advanced Excel skills
•    Experience with SAP order management a strong asset
•    Fluency in Spanish and English, written and verbal, is an asset
•    Availability during normal work hours (8:30 am – 5:30 pm) to respond promptly to customer needs or requests for service and assistance
•    Must be detail oriented, able to prioritize tasks and able to work under pressure with multiple deadlines
•    Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
•    Meets time commitments to customers
•    Arrives at meetings and appointments with customers on time and prepared
 

Workplace Location

Location: This individual must reside within commuting distance from our Mexico office.
Return to Work Designation: 3 days week in-office, the remainder of work week remote. 
 

Relocation

• No relocation provided

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.