Sr. Manager, Mexico Account Services & Supply Chain

Date: Mar 2, 2024

Location: Huixquilucan, State of Mexico, MX, 52763

Company: Under Armour

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

 

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

 

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

 

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The Sr. Manager, Supply Chain Operations will manage overall end-to-end UA Supply Chain Operations and supervise the Account Services Professionals responsible for servicing Mexico.  This Manager must exhibit outstanding customer service and liaise cross-functionally within the Americas & Global Supply Chain organizations concerning all supply chain operations matters and will be a prerequisite to be successful.  Maintaining strong communication and team management skills as well as utilizing supply chain knowledge will be a pre-requisite to success. 

Establish and preserve strong cross-functional relationships with key stakeholders across the matrix (Global/Reginal/Local). Manage, Motivate, Lead and Support the Department; Supply Chain & Account Service Team to enhance and exceed service expectations; SLA’s and KPI’s by responding to internal and external inquiries and in driving GTM fulfillment strategies by performing the following duties and responsibilities.  

Key metrics: Customer Satisfaction, Service, Inventory at Hubs, Dwell Time, Supply Chain Cost as a % of Net Revenue, CPU, Claims & Returns, shipping targets accuracy, Initiatives Implementation and Process Improvement etc.
 

Your Impact

  • Strategic & Supply Chain Management 
    • Responsible for the correct Order Management Process within the fulfillment process maximizing potential revenue opportunities and leveraging logistic infrastructure within total delivered cost.
    • Facilitate SOP Process development to drive standardization and discipline within the Supply Chain and Service organization.
    • Responsible for the Inbound flow of goods through the UA supply chain team to Customers. 
    • Responsible for setting Shipping targets between the Supply Chain, Commercial/Finance and Markets.
    • Responsible for the Sales Operations OTC process (Order Book; IRF, URD, Shipping targets)  
    • Jointly with the America’s and Global Supply Chain Management teams to develop, implement, and execute supply chain & service strategies in line with Regional/local Initiatives.
    • Maximize Mexico's net revenues and profitability through optimizing the fulfillment process.
    • Develop and maintain a customer and consumer-focused organization (Customer Service, Distribution, Inbound, Outbound, Inventory management, 3PL, Carriers) by applying strong people management skills and business understanding. 
    • Regularly participate in the country management meetings and build strong working relationships with all functional leads.
    • Be actively involved in executing a robust Sales and Operation Planning process (S&OP) that creates a consensus-based forecasting process with cross functional partners, both globally and regionally, and exposes variances to the plans early in the season to anticipate potential issues. 
    • Own, drive and execute specific Global/Regional/Local supply chain initiatives/projects.
  • Account Relationship 
    • Develop a good understanding of the Mexico business and supply chain capabilities/ opportunities within UA and Customers. Inclusive of holding and leading yearly Top 2 Top meetings.
    • Understand and relate to Customers and their needs by building a healthy relationship.  Focus on the maintenance and improvement of service levels and end-to-end processes.
    • Define process improvement initiatives and projects to support the Global Operations mission to “make Supply Chain a competitive advantage”.
    • Establish scalable best practices to improve partnership, UA cost and flow of product through both supply chains. Including a thorough understanding of in-country nuances and exceptions. 

Your Impact Continued

  • Teammate Engagement & Management
    • Lead and manage the Supply Chain & Service team.
    • Trains, coaches, motivates, and manages Supply Chain and Account Service Professionals.
    • Develop and advance Teammates by creating both team and individualized goals and evaluating their progress and performance.
    • Recognize areas in need of operational improvement. Suggest ideas for the development of new procedures and changes in existing processes to increase productivity.
  • Inventory / Logistics Management
    • Liaise with Regional function leads to manage the following. 
    • Through the S&OP process, review, and action any capacity/supply challenges impacting regional supply and deliveries. Provide timely information and recommendations on flow, assortments, inventory levels and potential opportunities/ risks.
    • Continuously seek for opportunities to improve Inventory turns (product life-cycle management, flows to factories, minimizing early inventories…) impacting positively the Region and Local P&L; maximizing revenue opportunities while minimizing risks and costs (warehousing capacity, transportation issues, financial implications, etc.)
    • Lead the Supplier services and deliverables to 3PL.
    • Set the standards and control for return logistics and support quality control processes.
    • Monitor and optimize the communication of the delivery information and dates.
    • Ensure Ecommerce Speed & Service. 
    • Monitor & evaluate performance, contracts, and Service Level Agreements of all service providers. 
  • Communication 
    • This role is extremely cross-functional, they (and their team) will work with supply chain, IT, in-country commercial teams, sourcing, trade compliance, logistics, accounting/tax etc. 
    • They will also be required to build strong strategic relationship with Wholesale Customers. Internal and external communication is required.
    • Proactively communicate by means of meetings, reports, project participation etc. all aspects of business or operations which affect Department, Country, Region or Global Teams.
    • Problem Solving and be able to make decisions that reflect good judgment, use creative problem-solving methods to analyze problems, generate options and decide on a course of action that moves the organization toward its goals.

Qualifications

•    University Degree 
•    5-7 years of leadership experience in Supply Chain Logistics & Customer Service
•    Knowledge of Warehouse Management Systems, experience in implementations of ERP, SAP is an advantage and track record in changing environment 
•    Strong command of written and spoken English and local language.

Workplace Location

  • Location: This individual must reside within commuting distance from our Mexico office.
  • Return to Work Designation: 3-4 days week in-office, the remainder of work week remote. 

Relocation

  • No relocation provided

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.