Sr. Manager, Supply Chain Operations (Mexico)

Date: Jan 23, 2023

Location: Huixquilucan, State of Mexico, MX, 52763

Company: Under Armour

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Position Summary

The Supply Chain & Account Service Manager will manage overall end-to-end UA Supply Chain Operations and supervise the Account Services Professionals responsible for servicing Mexico.  This Manager must exhibit outstanding customer service and liaise cross-functionally within the Americas & Global Supply Chain organizations concerning all supply chain operations matters and will be a prerequisite to be successful.  Maintaining strong communication and team management skills as well as utilizing supply chain knowledge will be a prerequisite to success. 
Establish and preserve strong cross-functional relationships with key stakeholders across the matrix (Global/Regional/Local). Manage, Motivate, Lead and Support the Department; Supply Chain & Account Service Team to enhance and exceed service expectations; SLA’s and KPI’s by responding to internal and external inquiries and in driving GTM fulfillment strategies by performing the following duties and responsibilities.  
Key metrics: Customer Satisfaction, Service, Inventory at Hubs, Dwell Time, Supply Chain Cost as a % of Net Revenue, CPU, Claims & Returns, shipping targets accuracy, Initiatives Implementation, and Process Improvement, etc.

Essential Duties & Responsibilities

•    Responsible for the correct Order Management Process within the fulfillment process maximizing potential revenue opportunities and leveraging logistic infrastructure within total delivered cost.
•    Facilitate SOP Process development to drive standardization and discipline within Supply Chain and Service organization.
•    Responsible for the Inbound flow of goods through UA supply chain team to Customers. 
•    Responsible for setting shipping targets between Supply Chain, Commercial/Finance, and Markets.
•    Responsible for the Sales Operations OTC process (Order Book; IRF, URD, Shipping targets)  
•    Jointly with the America’s and Global Supply Chain Management teams to develop, implement, and execute supply chain & service strategies in line with Regional/Local Initiatives.
•    Maximize Mexico net revenues and profitability by optimizing the fulfillment process.
•    Develop and maintain a customer and consumer-focused organization (Customer Service, Distribution, Inbound, Outbound, Inventory management, 3PL, Carriers) by applying strong people management skills and business understanding. 
•    Regularly participate in the country management meetings and build strong working relationships with all functional leads.
•    Be actively involved in executing a robust Sales and Operation Planning process (S&OP) that creates a consensus-based forecasting process with cross-functional partners, both globally and regionally, and exposes variances to the plans early in the season to anticipate potential issues. 
•    Own, drive and execute specific Global/Regional/Local supply chain initiatives/projects.

Education And / Or Experience

•    University Degree 
•    5-7 years of leadership experience in Supply Chain Logistics & Customer Service
•    Knowledge of Warehouse Management Systems, experience in implementations of ERP, SAP is an advantage and track record in changing environment 
•    Strong command of written and spoken English and local language.

Other Requirements

This position is Hybrid 2x Days Per Week in the office, the remaining days spent working remotely.

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Learn more about Under Armour’s COVID-19 response and Teammate vaccination policies here.