Sr. Professional, Account Services

Date: Mar 17, 2023

Location: Huixquilucan, State of Mexico, MX, 52763

Company: Under Armour

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Position Summary

The role is value-added, an essential business partner to the Planning, Commercial, Finance, and Marketing functions, and a critical player within the America’s Supply Chain Organization. In this role, the Account Service Sr. Professional will facilitate revenue potential, and growth and increase Sales productivity potential by providing effective methodologies, efficient Order Management processes, system expertise, and value-added order bank information for Strategic & Key Accounts and DTC (if applicable). This individual will operate with a holistic mindset and work cross-functionally to bridge the gap and understanding between Planning, Commercial, and Supply Chain teams, ultimately translating systemic information into actionable data for the business and our Accounts. They will communicate and partner with the Commercial team, buyers, and analysts for the accounts, to determine the right action plan for UA and the customers regarding their orders.  This individual will leverage their educational background, tenured and relevant previous work experiences with SAP & BI Reporting and Order Management system skills to identify the needed actions to address and improve customer fill rates, allocation percentages and independently problem-solve delayed product or and non-shippable so that the warehouse has sufficient time to pick, pack and ship orders on time and in full.  This Sr. Professional position is responsible for supporting a multi-million-dollar piece of the Wholesale business and providing essential data to all levels of leadership, including Sr. Leadership for various functions within Mexico and the Americas Region.

Essential Duties & Responsibilities

  • Facilitate daily customer order bank management for Key, Territory & Specialty Accounts (DTC where applicable)
  • Analyze account fill rates and actively root cause and problem-solve delayed product or non-shippable orders
  • Run SAP & BI reports and leverage analytical skills to determine current fill rates, future fill rates, and system release dates so that the warehouse has sufficient time to pick, pack and ship orders within the Customers requested window
  • Strong financial acumen to regularly communicate OB revenue reporting and provide high-level analysis of risk and changes in revenue
  • Develop and present “State of the Business or OB updates” for Sales & BU leads on a weekly basis
  • Maintain rigorous Order Bank Management in line with established KPIs and associated Targets through regular review and analysis of various reports (Daily Snapshot, Late WIP, Fill Rate Report, Cancel Dates, ATP, etc.), working cross-functionally with internal partners to ensure accurate supply planning
  • Partner with the Commercial team to determine the right action plan for Under Armour, persuade and influence behavior from cross-functional stakeholders and Customers regarding their orders and shipments
  • Strong understanding and experience with last-mile transportation processes and Customer routing requirements
  • Aid in the development/improvements of procedures, reports & processes; Lead application of such within specific Business Units, accounting for the uniqueness of the business
  • Field and respond to internal and external Customer inquiries regarding orders, shipments, products, inventory availability, compliance requirements, and pricing 
  • Process Sales orders via email, telephone, or electronically (EDI) and confirm all orders received and troubleshoot any issues
  • Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate vs sell-in plans, resolve offer dates and requested ship dates are aligned
  • Understand the product line, critical programs, launch, and seasonal strategies driving the accounts’ assortment plan
  • Maintain account(s) profile, ensuring adherence to vendor compliance.  This could include special packaging, SMUs, ticketing, musical size runs, shortages, lateness, direct ships, etc.
  • Manage account dashboards to ensure accurate and timely deliveries, achievement of KPI, and mitigation of compliance issues
  • Ensure a working knowledge of the entire order cycle and identify and articulate system gaps or required process improvements
  • Works cross-functionally with the Supply Chain, DH, IT, Accounting, and Production Teams to coordinate and ensure delivery by specified dates.  If selected delivery dates are not met, needs to act, and expedite or trace missing or delayed shipments to satisfy customers
  • Management of special projects as assigned

Education And / Or Experience

•    Bachelor’s degree 
•    5-7 years of related Account Service experience
•    Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
•    Proficient in Microsoft Office Suite, including intermediate to advanced Excel skills
•    Experience with BI Reporting, Tableau for analytics and SAP order management are all a strong asset
•    Fluency in both Spanish and English, written and verbal requirements

Other Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Availability during normal work hours (8:30 am – 5:30 pm) to respond promptly to customer needs or requests for service and assistance
•    Must be detail-oriented, able to prioritize tasks, and able to work under pressure with multiple deadlines
•    Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
•    Meets time commitments to customers
•    Arrives at meetings and appointments with customers on time and prepared

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Learn more about Under Armour’s COVID-19 response and Teammate vaccination policies here.