Manager, Account Services - Remote (H/F)

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

This role will lead a team of Account Service reps for our France / Benelux business (Sale/regional based model).

Responsible to drive Orderbook accuracy and service excellence to achieve revenue targets and best in class customer experience. Accountable for Orderbook Management across the team’s account base; maintaining a standarised/ foundation in ways of working. As part of this role, you will be responsible for achieving key service SLA’s and KPI’s in order to support the overall customer experience, be the face of Under Armour Supply Chain to the customer and develop your direct reports to their full potential. This role involves working with Snr Leadership within Supply Chain, and stakeholder management to ensure a consistent and accurate Orderbook and service for our customers. The role requires a mix of analytical and strategic thinking, as well as the ability to communicate clearly with customers and across the internal matrix.

The role leads their Account Service Reps to “execute for today”, whilst this role focuses on “plan for tomorrow”. The teammate should act as the face of Under Armour to the customer and the face of Supply Chain to the rest of their POD; whilst building out strategic roadmaps of opportunities and collaborating with the specialist areas within the pillar. There will be strong interaction with all other Supply Chain pillars, particularly Logistics & Distribution. Further, the role works closely with our Regional Sales team & Planners.

Travel to our regional hub, and regular visits to our key customers will be expected.
 

Your Impact

50% business management & analysis, 50% team management & development

• Manage the Order to Cash processes for the Account Group/POD inclusive of order entry, samples, launch, order book management metrics (tracking, aged orders, start ship dates, reconciles, discrepancies etc), response times, reporting, audits and email response to ensure support for the Sales Target and first-class service.
• Supporting Direct Reports on Orderbook Management & conversion with weekly team and individual meetings; addressing any escalations or support needed
• Demonstrate a consumer first mind-set to internally advocate for the customer, whilst understanding and collaborating with Supply Chain team mates to support the business efficiently  
• Partnership with cross functional teams on key SLA’s impacting service inclusive of fill rates, order fulfillment, inventory accuracy, ATP reporting and warehouse process performance/accuracy.
• Support the Director of Account Services, Strategic Operations & Customer Compliance, in preparing reports, training material, and delivering business targets and objectives order time frames
• Assist the Distribution pillar with routing and forecasting order flow
• Review  Service Models, and anticipate on areas where performance is falling behind to meet SLA’s
• Drive actively the POD ‘Running-the-business’ process to anticipate on current and future orderbook developments against account’s targets& manage the intake planning with the accounts
• Engage with peers on strategic initiatives aligned with LRP and POD expansion plans, sharing best practices and opportunities. Owning and being accountable for the delivery of account Roadmaps; cost savings, efficiencies and service improvements.
• Partner with other key Supply Chain pillar experts to facilitate key customer meetings/calls 
• Be the system Superuser and support on BI/Power BI (Business Intelligence),ERP,SAP & tableau, including supporting training and rolling out to your team
• Manage personal reviews of your team members and mutual agreed development plans

Process Management:

• Experience in process management/customer service is required to meet service and customer requirements (ie: B2B, CRM tools, reporting dashboards)
• Competent understanding and execution of the end-to-end management of order fulfillment
• Partner with sales to further improve service and orderbook nuances per account, in consideration of both customer experience and cost. Define success measures and benefit analysis.

Communication: 

• High level of cross functional collaboration both written and verbal with Commercial, Key Stakeholders both internal and external. Frequency can range from daily to monthly deliverables.
• Responsible for clear, concise and accurate account communication at all levels. Able to communicate key strategies, as well as service disruptions both internally and externally.
• Effective in communicating both risks and opportunities to executive level teammates and presenting solutions or scenarios for mitigation when possible.

Team & Talent Building:

• Creates a team identity and shared purpose to drive toward regional and department goals.
• Motivates and drives accountability by creating clear measurable goals, responsibility and role clarity and communicating expectations.
• Acts in alignment with UA values and principles, encouraging other Teammates to do the same.
   

Qualifications

• Bachelor’s Degree
• 7 years +’ experience in supply chain operations or project/process management.
• 7 years +’ experience in people management
• Results-driven leader with vision and enterprise mindset.
• High level of competency for people management
• Exceptional presentation skills required.
• Highly effective communicator with the ability to summarize and present complex data.
• Proficient in Microsoft Office Suite and Business Objects based reporting
• Knowledge enterprise management system and CRM solutions (SAP preferred etc.)

Workplace Location

• Location: France
• Return to Work Designation: Fully remote / Home Office
• Travel: 40% - 50% of the year

Relocation

• No relocation provided

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Benefits & Perks

• Paid “UA Give Back” Volunteer Days: Work alongside your team to support initiatives in your local community.
• Under Armour Merchandise Discounts
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being. 
• Health Insurance
• Meal allowance
• Work from home allowance
• Teammate Resource groups e.g. Green Machine, Sustainability, LGBTQIA+, Women in Leading and Living, Balance for mental health and wellbeing etc.

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.