Professional, Account Services

Date: Mar 2, 2024

Location: Seoul, KR, 06164

Company: Under Armour

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

 

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

 

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

 

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The responsibilities of the Account Service Professional will be to manage the customer service aspects of our highest volume accounts. In this role, the Account Service Professional will facilitate revenue potential, growth and increase Sales productivity potential by providing effective methodologies, efficient Order Management processes, system expertise and value-added order bank information for internal teams and partners. These individuals will analyze customer fill rates and independently problem solve for delayed product. They will communicate and partner with sales team and Accounts to determine the right action for UA and the customers. They will run SAP & BI reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customer’s requested window.

Your Impact

  • Daily Sales Order creation and customer order bank management for Korean wholesale accounts
  • Running SAP & BI reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers requested window
  • Has a strong financial acumen to regularly communicate revenue reporting and provide high level analysis on changes in revenue.
  • Develop and present “State of the Business” update for Sales & BU leads on a weekly basis
  • Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
  • Partner with sales to determine right action plan for Under Armour and customers regarding their orders and shipments
  • Understand the product line, key programs, launch, and seasonal strategies in order to deliver order status more effectively for stakeholders.
  • Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales and MD to ensure pricing is accurate
  • Maintain account(s) profile, ensuring adherence to vendor compliance.  This could include special packaging, SMU’s, ticketing, musical size runs, shortages, lateness, direct ships, etc.
  • Respond to customer inquiries regarding orders, shipments, products, VAS requirements and pricing
  • Work cross functionally with Sales/Logistics/Merchandising/Marketing/IT/Finance team to coordinate and ensure delivery by specified dates; if specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers  

Qualifications

  • Knowledge in Sales order & Order book management preferred
  • Fluent in Korean and English preferred
  • SAP experience preferred
  • Proficiency in Excel

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.