Position Summary

Solutions Architects (SA) provide a bridge between specific business opportunities and the technology solutions which are needed to support them.  They require a knowledge of the Enterprise Architecture, as one of their roles is to ensure compliance with the Enterprise Architecture in the project. 

SA roles are mostly project facing and provide two areas of support:

• With a business focus, ensuring the solution meets with the business requirements.
• With an enterprise focus ensuring that the enterprise requirements for reuse, compliance to standards, principles, traceability to enterprise reference models, and alignment with the target enterprise architecture vision.

As an SA of Salesforce Marketing Cloud (SFMC) at Under Armour, you will work closely with business and Global Technology leaders and will lead the design, development and implementation of new solutions within the Marketing space at Under Armour. You will also provide leadership and oversight during the full lifecycle to ensure the deliverables meet the business requirements, meet high standards of quality and adherence to architectural standards.  In addition, the SA is responsible for managing a team of both direct and indirect reports (SFMC developers), partnering with business process owners and our Global Tech organization to drive the business case review process, and reviewing requirements and providing high level solutions to determine level of effort and estimated costs.  

Essential Duties & Responsibilities

• Partner with domain architects to translate strategic target architecture to executable design to drive execution of projects.  
• Support active projects throughout the lifecycle, providing oversight and guidance on development objects to ensure consistency with original design as well as overall quality of deliverables 
• Investigates operational requirements and seeks effective business solutions through the design and implementation of technology solutions and/or business process improvements
• Proactively identify gaps and opportunities to improve existing functionality.  Lead design process, and then either drive delivery process directly, or transition to support analyst teams to drive completion of deliver
• Build, lead, and manage a small team performing SFMC development (inclusive of Journey Builder, Ad Studio, Interaction Studio, etc.)
• Lead and project manage multiple simultaneous cross-functional initiatives (i.e. set process, deadlines, deliverables, synthesize status updates) end-to-end.
• Taking responsibility for and reviewing your entire organizations work to ensure all requirements are met and raise any issue, delays or possible complications with business leadership
• Coaching and navigating your team through changing prioritizations, technologies, and dynamics
• Adept at understanding and facilitating end-to-end system implementations and the impact on the Marketing user groups.
• Answer the 'tough questions', navigate tense situations and push-back when necessary within your organization and outside of your organization
• Bridge the gap between strategic and operational initiatives with your team to align into a cohesive vision
• Support, enable and train your team and the business units to fully understand and utilize SFMC and maximize benefit
• Contributes project artifacts to architecture repositories, and ensures ongoing maintenance
• Manage working relationship with Business Super Users for respective process
• Support Business Relationship Manager in efforts to manage business stakeholders
• Partners with solution architects from other areas to create cohesive, integrated, and supportable solutions
• Support development of project business cases by evaluating business requirements and using deep knowledge of business processes and solutions capabilities in area determine high level solution and level of effort estimates
• Support prioritization process for smaller, non-project prioritization process by reviewing requests and interpreting requirements to drive high level solutioning and level of effort collection
• Provide advanced production support in situations requiring escalation over L1/L2 and UA solutions analyst teams
• Establish and maintain Business Process Expertise for respective processes and functional area
• Uses available resources to gain an up-to-date knowledge of relevant IT field
• Builds network of industry colleagues to stay current on trends
• Identifies new and emerging hardware and software technologies and products based on own area of expertise, assesses their relevance and potential value to the organization, contributes to briefings of staff and management
  

Qualifications (Knowledge, Skills & Abilities)

• 8-10 Years’ experience hands on working with Salesforce Marketing Cloud or other packaged marketing solutions
• Proven experience with the analysis of complex business and/or systems/technical requirements or issues and the ability to develop innovative solutions. 
• Possess excellent organizational skills with the ability to manage multiple responsibilities
• Proven experience working as part of a global team is preferred
• Ability to work in a fast-paced, dynamic environment and committed to meeting deadlines

• Must be a self-starter, proactive, and possess the ability to work with minimal supervision 
• Strong consumer-centric focus with proven
• Knowledge of ITIL Service Operations concepts 
• Strong customer focus
• Ability to highlight/identify gaps in existing functionality and frame this problem in Technology terms
• Excellent problem-solving skills – able to identify, analyze and propose solutions to various consumer, technical and business issues
• Exceptional team leader, and team player with excellent interpersonal skills 
• Critical program management and project oversight 
• Strong verbal and written communication skills, including the ability to translate complex technical concepts in business terms 

Education And / Or Experience

• Bachelor’s Degree in Information System Management, Computer Science, or a relevant business area such as Supply Chain Management preferred, but relevant professional experience will be considered.
• 10 + years of IT experience.
• 5+ years of direct support and design experience with Salesforce or other marketing technologies
• 5+ years’ experience acting as a manager, team lead, project lead, or some other position of leadership and responsibility greater than individual performer is required
• ITIL certifications are a plus
• SFMC certifications are a plus

Other Requirements

Relocation