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Account Services Representative

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Account Services Representative

140340

01/05/2021

Sales & Service

Manchester, England

 

 

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Position Summary

Under Armour is seeking an Account Services Representative to work within the EMEA team. You will connect with UA external accounts and internal stakeholders across several channels of communication. As part of EMEA Supply Chain, you will be responsible for executing the orderbook for your Account’s portfolio. You will be measured on achieving KPIs and goals for both your function and business unit.

Essential Duties & Responsibilities

For this role its important that you have a Supply Chain background and Represent the company and our account services philosophy with the utmost integrity while delivering best in class service.

Orderbook Management - 50%

  • Track and maintain orders and be accountable for all KPIs with regards to your own order book
  • Ability to follow processes and procedures of both the function and the business unit
  • Work daily in a variety of systems including SAP, BI, B2B and Excel
  • Ensure a working knowledge of entire order cycle
  • Actively support our UA logistic department with possibility to take part in different projects

Analysis and Communication - 30%

  • Run and analyze daily / weekly / monthly reports according to service level agreements.
  • Communicate proactively, professionally, efficiently, and tactfully with accounts, sales, logistics and all other cross functional areas

Problem Solving and Enquiries - 20%

  • Ensure accurate and timely delivery of products to accounts
  • Handle a variety of supply chain related enquiries in a timely manner
  • Adapt to any new IT upgrades (SAP, B2B, BI, new processes, new applications and/or scenarios)

Qualifications (Knowledge, Skills & Abilities)

  • Service Oriented: Enthusiastic, positive, professional, and pro-active service minded attitude. Manages difficult or emotional situations well.  Responds quickly to business needs
  • Results Driven and Ambitious:  Motivated and strives to achieve team and personal goals
  • Problem Solving: Identifies and resolves problems in a timely manner
  • Interpersonal Skills: Working with a range of stakeholders and be open to ideas and flexible to change
  • Communication Skills: Excellent oral and written communication skills; attentive listener
  • Good Organizational Abilities / Prioritization: Follows policies and procedures; knows how to effectively prioritize demands of both the function and business unit; completes administrative tasks correctly and on time 
  • Multi-tasking in Fast Paced Environment: Ability to stay calm under pressure and handle multiple tasks autonomously
  • Ability to Work as Part of a Team: Balances team and individual responsibilities; contributes to building a positive team spirit; supports team goals and workload
  • Analytical / System Skills: Ability to work with various systems / interpretation of data on reports

Education And / Or Experience

  • Bachelor’s degree in related field or equivalent work experience
  • Proficiency with Microsoft Office Suite, SAP is preferred
  • Availability for some travel when needed
  • Fluent English.

Other Requirements

Relocation

Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category. 

The collection and use of personal data about applicants for employment is essential for conducting the business administration and business operation of Under Armour, Inc. (“Under Armour”) and those of its subsidiaries and affiliates. Under Armour’s overseas subsidiaries in the European Economic Area collect personal data about applicants for employment and may transfer such personal data to Under Armour in the United States in accordance with the terms of its Data Privacy Policy. Full details of Under Armour’s Data Privacy Policy are available at https://careers.underarmour.com. Under Armour has certified that it complies with the EU-US Privacy Shield Framework Principles with respect to safeguarding and transferring personal data it receives about Under Armour employees in the European Union.  Further details about the Privacy Shield Framework and the list of certified companies are available at www.privacyshield.gov.

 

 

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