Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The role is value-added and an essential business partner to the Planning, Commercial, Finance, and Marketing functions and a critical player within the America’s Supply Chain Organization. In this role, the Account Service Sr. Professional will facilitate revenue potential, growth and increase Sales productivity potential by providing effective methodologies, efficient Order Management processes, system expertise and value-added order bank information for Strategic & Key Accounts and DTC (if applicable). This individual will operate with a holistic mindset and work cross-functionally to bridge the gap and understanding between Planning, Commercial and Supply Chain teams, ultimately translating systemic information into actionable data for the business and our Accounts. They will communicate and partner with the Commercial team, buyers, and analysts for the accounts, to determine the right action plan for UA and the customers regarding their orders.  This individual will leverage their educational background, tenured and relevant previous work experiences, and SAP & BI Reporting and Order Management system skills to identify the needed actions to address and improve customer fill rates, allocation percentages and independently problem solve delayed product or and non-shippable so that the warehouse has sufficient time to pick, pack and ship orders on time and in full.  This Sr. Professional position is responsible for supporting a multi-million-dollar piece of the Wholesale business and providing essential data to all levels of leadership, including Sr. Leadership for a variety of functions within Mexico and the Americas Region.

Your Impact

• Facilitate daily customer order bank management for Key, Territory & Specialty Accounts (DTC where applicable)
• Analyze account fill rates and actively root cause and problem solve delayed product or non-shippable orders.
• Run SAP & BI reports and leverage analytical skills to determine current fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pick, pack and ship orders within the Customers requested window.
• Strong financial acumen to regularly communicate OB revenue reporting and provide high level analysis with risk and changes in revenue.
• Develop and present “State of the Business or OB updates” for Sales & BU leads on a weekly basis.
• Maintain rigorous Order Bank Management in line with established KPI’s and associated Targets through regular review and analysis of various reports (Daily Snapshot, Late WIP, Fill Rate Report, Cancel Dates, ATP, etc.), working cross functionally with internal partners to ensure accurate supply planning.
• Partner with Commercial team to determine the right action plan for Under Armour, persuade and influence behavior from cross-functional stakeholders and Customers regarding their orders and shipments.
• Strong understanding and experience with last mile transportation processes and Customer routing requirements
• Aid in the development/improvements of procedures, reports & processes; Lead application of such within specific Business Unit, accounting for uniqueness of the business.
• Field and respond to internal and external Customer inquiries regarding orders, shipments, products, inventory availability, compliance requirements and pricing.
• Process Sales orders via email, telephone or electronically (EDI) and confirm all orders received and troubleshoot any issues.
• Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate vs sell-in plans, resolve offer dates and requested ship dates are aligned.
• Understand the product line, key programs, launch, and seasonal strategies driving the accounts’ assortment plan.
• Maintain account(s) profile, ensuring adherence to vendor compliance.  This could include special packaging, SMU’s, ticketing, musical size runs, shortages, lateness, direct ships, etc.
• Manage account dashboards to ensure accurate and timely deliveries, achievement of KPI’s and mitigation of compliance issues.
• Ensure a working knowledge of entire order cycle and identify and articulate system gaps or required process improvements.
• Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates.  If specified delivery dates are not met, needs to act, and expedite or trace missing or delayed shipments to satisfy customers.
• Management of special projects as assigned.

Qualifications

• Availability during normal work hours (8:30 am – 5:30 pm) to respond promptly to customer needs or requests for service and assistance.
• Must be detail oriented, able to prioritize tasks and able to work under pressure with multiple deadlines.
• Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service.
• Bachelor’s degree
• 5-7 years of related Account Service experience
• Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments.
• Proficient in Microsoft Office Suite, including intermediate to advanced Excel skills.
• Experience with BI Reporting, Tableau for analytics and SAP order management are all a strong asset.
• Fluency in both Spanish and English, written and verbal requirement.
• Analytical Thinking - Collects and provides data; Uses intuition and experience to complement data.
• Change Management - Anticipates the need for change and fosters innovation and creativity. Facilitates and leads change management initiatives and monitors their transition and implementation stages.
• Commitment to continuous process improvement; Assesses the effectiveness of functions and systems as well as current practices; streamlines standards and processes and develops innovative approaches to business development and implementation.
• Persuasion and influencing - Develops consensus on ideas and recommendations affecting own teams or Sections and other teams. Facilitates discussions and considers a range of interests, options, and possibilities.
• Resilience - Shows resilience and composure, even in difficult or adverse circumstances. Is prepared and able to make difficult decisions in the best interest of the Agency and remains committed to seeing them through.
• Achieving results - Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s program. Evaluates his/her results realistically, drawing conclusions from lessons learned.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Technical Skills – Proficient in SAP, MS Outlook, MS Excel & MS Word
• High level of analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Motivated self-starter who takes initiative with minimal supervision
• Effective Interaction, communication, and rapport with cross functional teams.

Workplace Location

• Location: This individual must reside within commuting distance from our Mexico City Office.
• In-Office Requirement: 3 days a week in-office, the remainder of work week remote.

Relocation

• No relocation provided

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. Reasonable accommodations are available for applicants with disabilities upon request.