Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The eCommerce Operations Associate supports the daily operations of the online store ensuring smooth order fulfillment, accurate inventory management, and a positive customer experience. This role assists with processing orders, tracking deliveries, handling returns, and resolving basic operational issues to maintain stable platform performance. The position also collaborates with internal teams to improve workflow efficiency and support cross-functional processes. Additionally, the role helps manage B2B group orders by coordinating order details and ensuring timely and accurate fulfillment. This position offers valuable hands-on experience for candidates looking to build a career in the eCommerce industry while contributing to reliable operations and business growth.

Your Impact

Order Management

• Process online customer orders promptly and monitor dispatch and delivery status.
• Manage return and exchange procedures to ensure a smooth and customer-focused experience.

Operation And Process Enhancement

• Manage and optimize operational setup for the official online store (Product listing, category mapping, internal keyword search, and promotion setup).
• Standardize operational processes across sales channels and manage SLA performance.

User Experience Improvement

• Monitor issues within the eCommerce platform and perform troubleshooting to ensure stable operations.
• Improve systems and operational workflows to minimize errors and enhance consumer journey.

B2B Online Team Sales Management

• Manage B2B order inquiries from schools, sports teams, corporations, and organizations and convert them into sales opportunities
• Verify order quantities, size breakdowns, and delivery timelines to ensure accurate and timely fulfillment.

Qualifications

• 1–3 years of experience in eCommerce operations, logistics and delivery management, or customer service operations
• Proficient communication skills in Korean; English proficiency is a plus
• Ability to analyze data and apply insights to solve operational problems
• Proficiency in all Microsoft Office Products, especially Excel and PowerPoint
• Good collaboration and communication skills

Education And/Or Experience

• Prefer to bachelor’s degree.
• Sports/fashion/FMCG industry experience preferred.
• Hands-on experience with online store solutions, SFCC is a plus
• SAP experience preferred

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.